1. When will my order be processed?

If your order fits all authorization criteria, then all orders placed Monday - Friday before 2pm EST will ship out the same business day. All other orders will ship on the following business day.
WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS.

Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. *These reasons are subject to change at any time.

* Different billing & shipping addresses entered
* Past history of fraud or chargeback has been assigned
* Unable to verify billing address information (i.e. non US credit cards)

2. Do you ship orders outside of the U.S.?

NO! Currently we only ship within the United States.  Keep checking back for international destinations!

* Shipping options may vary depending on the delivery restrictions. Not all shipping methods may be available.
* Exact shipping prices are unknown until you proceed through the checkout process.
* Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from UPS and Wardrobe is not responsible/liable for any of these costs.
* Tracking numbers are available for UPS delivered packages.

Please see our shipping options below.

Orders weighing 5 pound or less:
USPS Standard - Delivery time = 7 - 21 days
USPS Global Express - Delivery time = 3 - 5 days

Orders weighing OVER 6 pounds:
USPS Global Express - Delivery time = 3 - 5 days

We ONLY ship to the following countries:
*Country list is subject to change at any time.

United States

AUTHORIZATION: Some orders may be required to fax/scan proof of being cardholder in order to prevent credit card fraud. Additional information will be emailed once the order has been received. For more information, please call our Customer Service department.

3. How long will it take for my order to arrive?

Please remember: All orders placed before 2pm EST will ship out the same day. All orders placed after 2pm EST will ship out the following business day. If your order fits all authorization criteria then your order will ship on time. We do not ship or deliver on weekends and holidays.

UPS Ground = guaranteed 1 to 5 business days

UPS 3 Day Select = guaranteed 3 business days

UPS 2nd Day Air = guaranteed 2 business days

UPS Next Day Air = guaranteed next day delivery

4. Do you ship to Military addresses/P.O. Boxes?

YES! We ship to U.S. based Military addresses/P.O. Boxes only!  For more details call a customer service representative for assistance.

5. Do you offer Local Pickup or Delivery?

Yes. However this option is solely reserved for customers who live near the Mahoning County area of OH (within 15 miles of Youngstown, Boardman, or Austintown OH). Wardrobe will make every attempt to accommodate our local customers in offering this service but service(s) offered are as a courtesy to our customers.  Safety is our #1 priority thereby this service remains under strict requirements and can/will be for a limited time only.

~ Requirements and Restrictions: You must pay the invoice amount, plus applicable sales taxes, less the stated "shipping and handling" fee which will be waived prior to checkout. No expressed or implied guarantee is made regarding the timeliness of local pickup or delivery. In the event that we cannot arrange a mutual agreement conducive to a safe, timely and secure pickup or delivery, either WardrobeClothing.com or you may cancel your order. Any special pickup or delivery arrangements are made on a case by case basis and at the sole discretion of WardrobeClothing.com. Wardrobe reserves the right to alter, refuse or discontinue local pick or delivery service at its sole discretion. Please feel free to contact us, prior to checkout, if you are unsure if you qualify for this option.

6. Which credit cards do you accept via internet?

We accept:

* Visa, Master Card, American Express and Debit / Check cards. We do not accept personal/business checks.  We do accept Money Orders by mail.  Please contact a customer service representative for payment options using Money Orders.  Certain terms, requirements and restrictions apply.


**All money orders must be in U.S. funds or they will be returned.

Mail to:

ATTN: Money Orders
Derrick McDowell
Wardrobe, LLC
P.O. Box 11161
Youngstown, OH 44511-0161
1 (330) 792-4207

7. What is your return policy?

Only items that have been purchased from this website can be returned according to the following policy.

- Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
- Customers will be responsible for all shipping costs unless the product(s) received was damaged.
- All returns must be sent back within 15 days of the invoice date.
- Items returned, that do not qualify for refund under Wardrobe's "return policy" requirements, will be sent back to the customer.
- All returns MUST be in saleable condition and include its original packaging with tags attached.
- Invoice # and Billing Name must appear in an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
- If you no longer have a copy of your invoice, to obtain one, please request one by emailing: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
-Fragrance & Beauty Products: FINAL SALE, NO returns will be accepted.
- Swim Wear: Sanitary patch must be intact and not removed from the garment along with all original tags still attached.
- Foot Wear: Must be returned in a standard brown box, including the actual footwear box inside. Any returns sent back in the actual footwear box alone, will be charged an additional repackaging fee.
- We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
- Note: ALL gift box items MUST be shipped inside another box or your return will not be accepted. If the gift box is damaged, you will be charged $5.00.


All Merchandise must be returned to:

Derrick McDowell
Wardrobe, LLC
P.O. Box 11161
Youngstown, OH 44511-0161
ATTN: Returns Dept.

- Fill out the email and a copy of your invoice enclosed in your package.
- In a sealed insured package, mail your package to Wardrobe Inc (address provided above) along with the return form.
- You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.
- Please note that your exchange item may be out of stock by the time your return is received.
-You can enter in multiple style #s on the return/exchange form and note in comments which is your 1st, 2nd, 3rd choices.
OR Note to issue a "Store" Credit.
- If your exchange is out of stock or on back order, a refund or store credit must be issued.
- If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders.

8. How can I track my shipment?

Once your order is placed you should receive a confirmation email within 48 hours. This email will contain your tracking number which can be looked up at http://www.ups.com/WebTracking/track?loc=en_US&WT.svl=PriNav

If you are a member with us and placed your order by using your membership, you can log in by clicking the Account Info link in the shopping cart section. Log in and your order history will appear including tracking numbers.

If are not a member, you can contact Customer Service with your invoice #.

9. What are your shipping rates?

All shipping rates are based on the weight of your items and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process.